FREE SHIPPING FROM €79 BY STANDARD COURIER (48/72 hours)*

*Excluding islands and remote areas. Items with special delivery conditions are excluded (as indicated on the page of each product, e.g. tunnels and agility equipment or treadmills always include the shipping cost)

THE SHIPPING COST IS CALCULATED BY THE SYSTEM BASED ON THE WEIGHT/VOLUME OF THE CART

Depending on the courier used and the destination area, the system automatically calculates the shipping cost

THE DELIVERY AT HOME SERVICE (standard and express) DOES NOT INCLUDE A PREVIOUS PHONE CALL

Drivers always work under pressure and are not always equipped with a company mobile phone, which is why prior phone calls are not possible.

Collection from our head office (Desenzano del Garda)

It is possible to choose collection from our offices (free of charge). In this case the pick-up can be made every morning from 9 a.m. to 12:15 p.m. on weekdays upon notice that the goods are ready.

FERMOPOINT

You can choose to have your parcel delivered to one of the more than 4,000 collection points nearest to your home and then pick it up when you are most convenient.

WHAT ARE THE DELIVERY TIMES?

Shipments take place every working day, Monday to Friday. Orders received by 12 noon are normally dispatched within the same day, except for orders containing products that require a longer delivery time.

In the case of Bank Transfer, the order will be shipped after it has been credited

Some products on the site take longer to ship as they are stored in third-party warehouses. The average time needed to prepare the shipment is always indicated on the product page. 

The order is shipped when all purchased products are available. Therefore, the longest time among the purchased items applies.

WHAT TIME DOES THE COURIER COMPANY DELIVER?

The courier delivers on weekdays. It is not possible to know at what exact time the courier will deliver the goods and it is not possible to indicate preferred times. We can include this in the notes but cannot guarantee that the courier will take this into account.

If you are not always at home, we advise you to: have the parcel delivered to someone you know and who is definitely at home or at work.

It is essential to include the name on the destination bell in the shipping address.

DO YOU SHIP TO SWITZERLAND

Yes, but shipping and customs clearance costs are quite expensive. For information please send an e-mail to: info@dogspecialist.it