FAQ: FREQUENTLY ASKED QUESTIONS

On this page you will find a list of answers to the main questions that have been asked by our customers. By reading this list you can find answers to the common doubts that a customer asks when placing an order via the internet. If even reading this page there are still unanswered questions, our support service is available. Just contact us by following one of the channels listed on the APPROPRIATE CONTACTS page.

ARE THE ITEMS ON THE SITE AVAILABLE FOR DELIVERY?
The e-commerce platform used by dogspecialist.it uses a strict system of control of warehouse availability, in this way we give our customers an accurate forecast of the time necessary for the preparation of the order. In the online catalog there are items available at our warehouse and other stored at our suppliers.

On the page of each product is indicated the average time necessary for the preparation of the shipment, we advise you to carefully check this field.

IS IT POSSIBLE TO PLACE AN ORDER BY PHONE?
No, for company policies we do not take telephone orders. If you are unable to proceed through the site send an email to: info@dogspecialist.it and specify: the products you are interested in, the shipping address, the payment method (bank transfer, credit card, cash on delivery). We will fill out the order and send it back to you by email for confirmation before proceeding with the shipment

IS IT SAFE TO BUY WITH A CREDIT CARD?
The security of sensitive customer data is one of the main concerns of dogspecialist.it, for this purpose we have chosen to use the international circuit PayPal as a service for payment by credit card. PayPal is the world's recognized leader in the management of transactions related to the world of e-commerce and beyond. For this reason, all data related to credit cards must be entered directly within the site PayPal after an automatic redirection that takes place from dogspecialist.it after the conclusion of the checkout. All the details on the security systems used by PayPal are available at this link.

HOW DO I TAKE THE CORRECT MEASUREMENTS FOR DOG SHOES?
The best method is to keep the dog standing on all four legs and, after placing a sheet of paper on the floor, trace with a pencil the profile of the paw being careful to keep the tip of the pencil always inclined towards the inside of the paw. Many breeds have a big difference in size between the front legs and the hind legs, you must always consider this detail to choose the right size.

IS IT POSSIBLE TO PAY WITH CASH ON DELIVERY?
Yes, cash on delivery is provided in the section of payment methods available in the checkout procedure, the additional cost for this service is € 5.00.

WHAT FRISBEES SHOULD I TAKE FOR A DOG APPROACHING THE DISCDOG?
It is a very complex question to answer as it is necessary to take into account many elements including the breed, character, physical form, age and temperament of the dog as well as considering the discipline carried out. Our advice is always to ask directly to the instructor who follows the binomial in the introduction to this discipline or write us an email with as many details as possible to be able to address you at best.